GruntWorx Customer Engagement Specialist

Location: Franklin, NC – In person
Department: Sales & Marketing
Reports To: Customer Development Manager

Job Summary:

We are seeking a detail-oriented and proactive Customer Engagement Specialist to join our team at GruntWorx. In this role, you will support our sales and renewal teams by driving customer engagement, managing outreach campaigns, and maintaining data entry. You will also serve as the voice of GruntWorx to our clients—ensuring a seamless and positive experience with our products from first contact to onboarding.

This position is ideal for someone who thrives in a fast-paced environment, enjoys both analytical and customer-facing tasks. You’ll play a key role in educating users, promoting product adoption, and building long-term customer satisfaction and retention.

Key Responsibilities:

Lead Outreach & Qualification
o Conduct outbound calls and emails to qualify leads.
o Track and report weekly outreach metrics (e.g., calls, emails) against targets.
Campaign Management
o Execute follow-up campaigns targeted customers (target: 50/day).
o Promote upsell opportunities with targeted customers.
Customer Data Management
o Maintain and update call lists and customer tracking spreadsheets (e.g., renewal lists, closed-won accounts).
o Monitor and update customer data in CRM.
Testimonial & Feedback Collection
o Track and manage customer testimonials and feedback across various campaign lists.
o Coordinate with marketing to ensure testimonial data is integrated into broader campaigns.
Documentation & Reporting
o Create and maintain evaluation documentation for internal reporting and campaign tracking.
o Provide weekly updates on progress and completion of assigned tasks.
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Qualifications:

• 1–3 years of experience in customer service or engagement, or a related field.
• Strong communication skills, both written and verbal.
• Proficiency in Excel and CRM systems.
• Highly organized with excellent attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously.
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Preferred Skills:

• Experience with communicating with customers.
• Familiarity with outbound calling campaigns and voicemail strategies.
• Strong problem-solving abilities and a proactive mindset.
• Comfortable with technology and learning new software tools.

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    GruntWorx, LLC.