Key Responsibilities:
• Lead Outreach & Qualification
o Conduct outbound calls and emails to qualify leads.
o Track and report weekly outreach metrics (e.g., calls, emails) against targets.
• Campaign Management
o Execute follow-up campaigns targeted customers (target: 50/day).
o Promote upsell opportunities with targeted customers.
• Customer Data Management
o Maintain and update call lists and customer tracking spreadsheets (e.g., renewal lists, closed-won accounts).
o Monitor and update customer data in CRM.
• Testimonial & Feedback Collection
o Track and manage customer testimonials and feedback across various campaign lists.
o Coordinate with marketing to ensure testimonial data is integrated into broader campaigns.
• Documentation & Reporting
o Create and maintain evaluation documentation for internal reporting and campaign tracking.
o Provide weekly updates on progress and completion of assigned tasks.
________________________________________
Qualifications:
• 1–3 years of experience in customer service or engagement, or a related field.
• Strong communication skills, both written and verbal.
• Proficiency in Excel and CRM systems.
• Highly organized with excellent attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously.
________________________________________
Preferred Skills:
• Experience with communicating with customers.
• Familiarity with outbound calling campaigns and voicemail strategies.
• Strong problem-solving abilities and a proactive mindset.
• Comfortable with technology and learning new software tools.
