What You’ll Do

• Maintain a visible, consistent leadership presence on the floor; be known to staff at every level.
• Coach and develop the Supervisor team — building their leadership skills, providing regular performance feedback, supporting their growth into expanded responsibilities, and ensuring consistent application of company policies across the floor.
• Build accountability systems suited to a short-tenured seasonal workforce – leveraging recognition, scheduling, role assignments, and culture.
• Provide regular operational updates to the VP of Operations, daily during peak season.

• Lead day-to-day floor operations of the Virginia Beach office through peak season.
• Partner with HR to oversee large-scale seasonal hiring and training of seasonal staff.
• Plan staffing ramp-up, ramp-down, and shift coverage.

• Monitor performance metrics to ensure staff, processes, and systems are running at optimum efficiency.
• Maintain a comprehensive working knowledge of GruntWorx products and the utilities used to process the work.
• Ensure the operation maintains all company security and compliance standards, including SOC / SSAE requirements that protect customer information and sensitive data.

• Serve as the point of contact for the landlord, contracted services, building needs, and office billing.
• Coordinate office supplies, building maintenance, and day-to-day office administration.
• Coordinate emergency response for weather incidents, disaster recovery, and physical and network security.

What We’re Looking For

• 3–5+ years managing a large-scale operational workforce of 100+ employees — call center, distribution or fulfillment center, warehouse, large retail floor, manufacturing environment, or a comparable high-volume operation.
• Demonstrated experience leading a predominantly seasonal, temporary, or hourly workforce.
• Experience handling employee relations and performance issues in a high-volume environment.
• Experience with scheduling, staffing forecasting, and workforce planning.
• Strong leadership and coaching skills.
• Strong analytical and organizational skills.
• Bachelor’s degree in Business, Operations Management, HR, or a related field – or equivalent experience.
• Flexibility with hours during peak season, including occasional weekend coverage.

Who Thrives in This Role

• Sets a clear standard and applies it consistently.
• Comfortable adapting to a fast-changing environment.
• Earns respect through presence, consistency, and follow-through.
• Stays composed under pressure and handles difficult conversations directly and professionally.
• Builds accountability through culture, systems, and recognition.

Schedule

• Off-season: Full-time, 40 hours/week.
• Peak season (tax season): Increased hours and occasional weekend coverage.
• On-site at our Virginia Beach office.

Benefits

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Professional development and training opportunities.

About GruntWorx

GruntWorx is a leading provider of cloud-based tax workflow automation tools. We help tax professionals streamline document organization, data entry, and review processes.