• Developing strategies: create strategies to help customers achieve their desired outcomes.
• Providing support: provide direct support to customers, including onboarding and training.
• Resolving issues: help customers resolve issues and inquiries.
• Collecting feedback: collect customer feedback and ensure it’s heard and acted upon.
• Identifying opportunities: identify opportunities for upselling and cross-selling.
• Advocating for customers: act as the voice of the customer within the company, mediating between customer requests and the company’s vision.
• Communicating: the link between customers and the business, so they need to be able to communicate effectively with both.
• Building relationships: build ongoing relationships with customers, unlike frontline representatives who typically work on one issue at a time.
Requirements:
• Minimum of 2 years of experience in a customer facing/customer service related role.
• Proficiency using Microsoft Office applications (WORD, EXCEL, PowerPoint).
• Possess a self-starter attitude with a demonstrated territory management capability.
• Display a sense of urgency, with a proven record of delivering exceptional customer experience while maintaining a professional, calm, positive outlook.
• Excellent written, verbal and interpersonal communication skills and ability to negotiate with customers in a courteous and professional manner.
Education: Business related Bachelor’s Degree or equivalent experience.
