Perhaps the single most important factor in the success of a tax preparation firm is staffing – the right people in the right positions, and with the right level of commitment to excellence in customer service.
Staffing is a struggle for any kind of professional services firm. But it is even more challenging to a firm whose peak work periods are seasonal. Because tax preparation firms do not have the luxury of keeping employees on the payroll when there is no revenue stream, staffing for tax season becomes a frantic exercise in selecting, hiring, training and deploying new people each year.
Unless the firm uses a strong internship program.
This white paper considers the benefits of hiring junior and senior-level college students who are interested in business careers related to tax – law, accounting, finance, and business administration. It covers some of the key aspects of mounting and maintaining an internship program. The paper includes: